move-in

What is a Welcome Package?

Your Welcome Package is a document that contains important information regarding the building and your apartment, as well as the contact information of your Property Manager. The access codes to the building and to the apartment are also exclusively included in your Welcome Package.

Where can I find my Welcome Package?

Your Welcome Package will be made accessible to you through your Resident Portal profile. Once you sign in, you will need go to your "Documents" page, which is symbolized by a folder icon located at the top right-hand side of your screen.

When will my Welcome Package be made available to me?

At the latest, your Welcome Package will be made available to you the morning of your move-in date. Please ensure that you complete your first and last month's rent payments in order to avoid any further delays.

When will my access codes/key fob be operational?

Your apartment's access code will be operational as of 3:00pm on your move-in date. Being able to consult your Welcome Package prior to your move-in date does not imply that you can move in earlier than your lease start date.

What should I do if I proceeded with a sublet?

Please ensure that you share the Move-In Information Letter and your Welcome Package with your subtenant.

Whom should I contact if I have further inquiries about my move-in?

Any other move-in related inquiries should be addressed to your Property Manager, which you will be able to contact by going to the "Contact Us" tab on your Resident Portal.

parking

How do I secure a parking spot?

In order to secure a parking spot, Residents must sign a parking agreement. The parking fee is separate from the rent and may vary depending on the location.

Is visitor’s parking available?

The parking spots are reserved for permit holders only. Unfortunately, visitor's parking is not available.

What should I do if someone is parked in my reserved spot?

Please contact your Property Manager.

Can I end my parking agreement if I no longer require a spot?

You may end your parking agreement by providing a written thirty (30) days' notice to your Property Manager. The termination date must be the last day of the month.

prospective residents and guarantors

How can I schedule an apartment viewing?

Please contact the leasing agent in order to schedule an in-person or virtual viewing of the apartment you are interested-in.

I am interested in signing a lease, what is needed for the application process?

In order to complete the leasing process, Prospective Residents must:

  • Sign a rental application.
  • Sign a lease agreement and corresponding addenda.
  • Provide a copy of a government-issued ID.
  • Complete the payment of the last month's rent deposit.

In order for the application to be approved, Prospective Residents must successfully pass our standard background and credit checks.

How can I request a copy of my lease agreement?

As the leasing process is completed online, the Resident automatically receives an electronic copy of their lease agreement. Should the Resident have misplaced their lease, a new copy may be requested by sending an email to their Property Manager.

What is a Guarantor?

A Guarantor is a person over the age of eighteen (18) that is financially responsible for the Resident, should the Resident ever default on rent.

How long am I liable to be a Guarantor?

You are the Resident's Guarantor during the entirety of the tenancy.

As the Guarantor, what amount may I be subject to pay?

As the Guarantor, you are liable for the total lawful rent payments and any other charges and arrears that the Resident has accumulated during the tenancy.

residents

What is a Resident Portal?

The Resident Portal is a website on which Residents can submit rent payments, maintenance requests, and reviews. The Resident Portal also allows residents to contact the property management team.

When is rent due?

The rent is due and is required to be paid in full on the first (1st) of every month. Appropriate action will be taken should the rent not be paid on time.

What methods of payment are accepted?

We encourage our Residents to complete all rent payments by direct deposit or credit card through the Resident Portal. Residents can also pay by debit card at our Office, or provide us with cheques.

How do I request my rent receipt for tax purposes?

Residents can request a rent receipt for tax purposes by sending an email to their property manager, which can be done directly through the Resident Portal.

How do I submit a maintenance request?

Residents can submit a maintenance request through the Resident Portal. When completing a maintenance request, please provide as many details as possible. For after-hours emergency, please call the emergency number provided on your Welcome Package.

Can I proceed with a sublet or a lease assignment?

Yes, as a Resident you are allowed to proceed with a sublet or a lease assignment. To do so, you and the subtenant or assignee must sign the required forms and complete the payment of the administration fee. The subtenant or assignee must meet the minimum requirements needed to lease with Smart Living Properties. Please note that it is your sole responsibility, as a Resident, to find a subtenant or assignee.

Can I have additional cleaning services?

Additional cleaning services may be arranged at an extra cost. Please contact your Property Manager to discuss your options and make the necessary arrangements.

Can I smoke in the building or in my apartment?

It is strictly prohibited from smoking within the building or the apartment. Smoking is only permitted outside of the building, at least nine (9) metres away from any entrance or window.