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Covid-19 FAQ

 

General Information

 

We understand that these are unprecedented and uncertain times that have unforeseen impacts on our day-to-day lives. We are diligently working to address this pandemic to the best of our abilities by following the various measures and recommendations of the Canadian Government and Public Health Officials. The health and safety of our residents and staff members remain our priority and we therefore invite you to remain vigilant and proactive, and to report any situation that may be deemed to be at risk in order to allow us to put in place the appropriate measures.

As we look forward to working together and to help each other as best we can, here are a few things to keep in mind:

 

COVID-19 Symptoms

The most notable and common symptoms are fever, coughing, and shortness of breath, which are all fairly similar to the seasonal flu. Public health officials recommend that all individuals that have recently travelled abroad, or have visited at risk areas to call Telehealth at 1-866-797-0000.

 

Preventative Measures

As it is always suggested to do during this period of seasonal infections (flu, colds, gastroenteritis, etc.), we strongly recommend that you adopt the following preventative measures:

  • Wash your hands regularly with soap and water for at least twenty (20) seconds. If using soap and water is not possible, use an alcohol-based hand sanitizer.
  • If you cough or sneeze, cover your mouth and nose with a tissue. If you do not have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands.

 

Additional Information can be found by consulting the following links:

 

Government of Canada

Public Health Ontario

About Coronavirus

Know the Facts (COVID-19)

Be Prepared (COVID-19)

Coronavirus (COVID-19): Awareness resources

Ontario Government Coronavirus Page

Physical (Social) Distancing

How to Handwash

 

 

Frequently Asked Questions (FAQ)

 

Q: WHAT DOES PHYSICAL (SOCIAL) DISTANCING MEAN?

A: As per Ottawa Public Health physical (social) distancing involves taking steps to limit the number of people you come into close contact with. Physical (social) distancing includes, but is not limited to:

  • talking to your supervisor, manager, or employer about the possibility of working from home where possible
  • avoiding visits to long-term care homes, retirement homes, supportive housing, hospices and other congregate care settings unless the visit is absolutely essential
  • avoiding non-essential trips in the community
  • keeping the windows down if you have to go into the community for an essential trip via taxi or rideshare
  • limiting or cancelling group gatherings
  • holding virtual meetings
  • spending time outside and in settings where people can maintain a two (2) metre [six (6) feet] distance from each other.

 

Q: IS THE SMART LIVING PROPERTIES OFFICE OPEN?

A: During this time, our Office located at 226 Argyle Avenue remains closed. However, your Property Manager remains available, during regular business hours, by phone and email should you require any assistance.

 

Q: HOW CAN I PAY MY RENT?

A: All rent payments will need to be submitted online through the Resident Portal.

Please note that due to the current pandemic, you may be eligible to apply for various government subsidies that were put in place  as part of the COVID-19 Economic Response Plansuch as, but not limited to, Canada's Emergency Response Benefit (CERB) and Canada's Emergency Student Benefit (CESB).

 

Q: WILL THE LAUNDRY FACILITIES AND MAIL AREAS REMAIN OPEN?

A: Yes, the laundry facilities and mail areas will remain open and accessible. Upon the recommendation of Ottawa Public Health, all other common spaces (such as Social Lounges and Study Rooms) will remain closed until further notice.

 

Q: WILL MAINTENANCE REQUESTS STILL BE ADDRESSED?

A: You can continue to submit maintenance requests through the Resident Portal. At this time, our maintenance staff will only be entering apartments for urgent matters. Non-urgent maintenance requests will be scheduled and addressed at a later date.

 

Q: IS THE BUILDING STILL BEING CLEANED?

A: Yes, not only is the building still being cleaned, but we have also increased the frequency of our cleaning team's visit to your building in order to ensure that all high-touch surfaces are properly cleaned regularly.

 

Q: WILL HAND SANITIZERS BE MADE AVAILABLE?

A: Hand sanitizers have been purchased and installed in the common areas of the building. Properly washing your hands is crucial during this time, and we want to ensure you have the proper tools to do so.

 

Q: WILL BUILDING AND APARTMENT VIEWINGS STILL BE CONDUCTED?

A: Viewings for prospective residents will be conducted virtually for all currently occupied apartments.

 

Q: CAN I SIGN A LEASE?

A: Yes. We are still leasing our available apartments. The viewings will be conducted virtually and the leasing documents and deposit payments will be completed electronically.

 

Q: I SIGNED A NEW LEASE. WILL I STILL BE ABLE TO MOVE-IN?

A: Yes, move-outs and move-ins are still currently scheduled to proceed as planned. All important information relating to your move-in will be sent to you by email prior to the start of your lease term.

 

Q: WHAT HAPPENS IF SOMEBODY IN THE BUILDING CONTRACTS COVID-19?

A: In the event that a resident contracts COVID-19, Smart Living Properties will work diligently with the appropriate authorities, which will provide us with the necessary steps to take.