Effective date: August 7 th , 2019
This Privacy Policy has been prepared by Smart Living Properties for their rental property
Algonquin Place (herein known as "Algonquin Place", "we", "us", "our") and sets out the way
Smart Living Properties collects, discloses, use, and otherwise manages personal information.
The Privacy Policy also describes the privacy practices on the Smart Living Properties and Smart
Living Properties website (the "website", the "site", or the "websites") and through other
interactions with consumers.
Collection and Use of Personal Information
Guest Registry: When you visit one of our rental offices and complete a guest registry form, we
collect contact information such as your first and last name, mailing address, email address, and
personal phone numbers. You may also choose to provide optional additional information such
as your current housing situation, your reasons for moving, your desired housing
characteristics, family status, age group, number of adults and children and your annual
household income.
We only use this information that you have provided on the registration to form a better
understanding of your needs, aid you in finding a suitable rental and to send you tailored
communications about our properties.
We also use this information on an aggregator basis to help us better understand our tenants
and to improve our products and service offerings.
Website Registration:
In order to obtain access to information regarding rentals, vacancies or
logging maintenance service reports on any password-protected areas of our websites, we may
request certain personal information such as your name, telephone number, mailing address,
unit number, email address and the corresponding password that you have selected. We use
this information to provide and administer your online account or service your request.
Marketing Communications: When you complete and submit a registration form, or otherwise
sign-up to receive information regarding our properties and services, we collect your contact
information such as your name, phone numbers, mailing addresses and email address. We will
use this information to send you communications based on your expressed interests by mail,
email or telephone. You may opt-out of receiving all future marketing and promotional
communications at any time by clicking on the unsubscribe link included in our email
communications, or by contacting us with the credentials noted at the bottom of this Privacy
Policy.
Customer Service:
Any time that you contact us with a comment, complaint or a question, you
may be asked for information to help us identify yourself (such as your name, address, and your
telephone number) along with additional information we may need to help us promptly answer
your question or respond to your comment or complaint (e.g: your building, unit number,
community, etc.) We may retain this information to assist you in the future and to improve our
customer service. We may additionally use personal information to establish and manage our
relationship with you and provide quality customer service.
Disclosure and Sharing of Your Personal Information
We will not under any circumstances disclose, rent, trade, sell or otherwise transfer your
personal information without your consent, except as otherwise outlined herein.
Service Providers: Your personal information may be transferred (or otherwise made available)
to our designated third parties or affiliates who provide services on our behalf. As an example,
we may utilize a service provider for the maintenance of our website, including hosting an
information form, providing additional services related to our site, sending electronic mail or
other functions related to our business or services provided.
Our service providers are given only the information they need to perform designated functions
and are not authorized under any circumstances to disclose personal information for their own
marketing purposes.
Your personal information may be maintained and processed by us, our affiliations and other
third-party service providers in Canada, the US or other foreign jurisdictions. In the event that
personal information is transferred to other foreign jurisdictions, it will be subject to the laws of
that country and may be disclosed to or accessed by their respective courts of law (or related
parties), local law enforcement and governmental authorities in accordance to their laws.
Sale of Business: Personal information may be provided to third parties in connection with a
prospective or completed business transaction, including a sale or merger (including transfers
made as part of bankruptcy proceedings or insolvency) involving all or a part of Smart Living
Properties or as a part of a corporate reorganization or stock sale or additional or other changes
in corporate control.
Internet-Based Advertising, Information About or Website and Cookies
Overview
We and/or our service providers collect IP (Internet protocol) addresses from all visitors to the
website and other related information such as browser type, operating system, page requests
and an average time spent visiting our website.
This information is only used to enable us to understand our site's activity and to improve and
monitor the website.
Tracking Tags, Web Beacons and Cookies
Our site uses a technology called 'web beacons' and 'tracking tags'. These systems allow us to
understand which pages you frequent on our site. Tracer tags like these are utilized to help us
learn how we can tailor and optimize our website for yourself and other site visitors.
Our website utilizes a technology known as 'cookies.' Cookies are essentially pieces of data that
sit on your hard drive, so we can recognize you again when you return to our site.
We utilize cookies on the sections of our site in which you are prompted to log in or have boxes
which are customizable. In the event that you have registered on our site, these cookies will
allow us to identify who you are and which browser you are using and will allow us to recognize
that you have previously visited the site and it may be necessary to access your account
information (which is automatically stored on our computers) in an effort to personalize
services and deliver products.
Cookies provide us and our service providers with information pertaining to your utilization of
our site (e.g: which sections of the site you have frequented) that will then be used to
personalize our site in accordance with your designated interests and preferences.
Our site is not designed to respond to 'do not track' signals that are received from browsers.
Internet-Based Advertising
You may find our advertisements on other websites through the usage of our third parties, such
as Facebook. These companies may additionally use web beacons, tracer tags, and cookies to
report and understand certain information surrounding your visits to our site and other sites
you visit and/or interact to ads, in order to measure the effectiveness of our marketing
campaigns and to deliver the appropriate ads which are relevant to you on and off our website.
If you would like to learn additional information about the collection and use of information by
third parties for behavioural purpose. Additionally, if you would like to opt-out of certain third-
party cookies or selection what online advertisements you choose to receive, you may do so by
visiting the Digital Advertising Alliance of Canada website.
If you would like opt-out of internet-based ads from Google, you may do so here.
Analytics
We may utilize services from a third party such as Google Analytics to aid us in obtaining and
analyzing information about the sections of our site which you frequent. These third parties may use technologies as noted above including: web beacons, web server logs and cookies. This
information will be used to improve and evaluate your customer experience and the simplicity
and convenience of our website, in addition to aiding us in understanding the specific ways in
which you use our site based on your website visits. If you would like further information
regarding how Google uses data when on a patterns' sites or applications, you may do so here.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website
traffic. Google uses the data collected to track and monitor the use of our service. This data is
shared with other Google services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.
You can opt-out of having made your activity on the service available to Google Analytics by
installing the Google Analytics opt-out browser add-on. The add-on prevents the Google
Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google
Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy &
Terms web page: https://policies.google.com/privacy?hl=en
Facebook Advertisement
Facebook offers advertising that targets users based on designed audiences and specific
objectives. Facebook collects this data based on provided and approved user parameters.
Alternatively, ads may target you based off of data from your browser through the utilization of
algorithms. Facebook may use the collected data to contextualize and personalize the ads of its
own advertising network.
You can opt-out of ads by going to your Facebook profile, selecting settings, ad, and then
making modification in the Ad settings (Ads based on data from partners) by selecting 'Not
Allowed.'
Social Media
This site may provide you with the opportunity to engage with our content on or through third-
party social networking sites, applications or plug-ins. When you engage with our content on or
through third-party operated social networking websites, applications or plug-ins, you may
allow us to have access to certain information that is associated with your social media
accounts (Username, email, name, gender, profile picture) to deliver the content or as a part of
the operation of the website, application or plug-in. When you provide information from your
social media account, we may utilize this information to personalize your experience on our site
and on the third-party social networking websites, applications or plug-ins and to provide you
with other services or products you may request.
Third Party Links
Our site may contain links to other sites that are not owned or operated by us, this includes
social media websites. The links to our website may be featured on third party websites on
which we advertise on. Except as you provided herein, we will not under any circumstances
provide any of your personal information to these third parties without your explicit consent.
These links are provided to third party websites as a convenience to you as the site user. Links
are not intended to act as an endorsement of or a referral to the linked sites. These linked sites
have independent and separate privacy statements, terms of use and notices which we advise
you to read very carefully. We do not have any control over these websites, and as such, have
no liability or responsible for the manner in which these organizations that operate these linked
websites may use, disclose, collect, secure or otherwise treat your personal information.
Retention and Safeguards
We have applied reasonable administrative, technical and physical measures in an effort to
protect the personal information in our custody and control against loss, theft and
unauthorized access including the usage, modification and disclosure of information. We
restrict access to your personal information on a need to know basis to employees and
authorized service providers who need access in order to fulfill their job requirements.
Your online access to your personal information may be protected with a password that you
have selected. We strongly discourage you from disclosing or sharing your password with
anyone. We will never prompt you for your password via any unsolicited communication (such
as phone calls, email, phone calls, or social media messaging systems.)
Our personal information retention processes are meant to retain personal information of our
customers for no longer than necessary for the purposes stated above or to otherwise adhere
to legal parameters.
Access to Your Personal Information
You retain the right to access, update and correct inaccuracies in your personal information
that we have in our custody and control. This is subject to personal exceptions as prescribed by
the law.
You may request access to update, modify and correct inaccuracies in personal information that
have in our possession or control by emailing, writing us, or calling us through the contact
information as noted below.
We may in turn request certain information for verification purposes in order to properly
identify you as the appropriate person seeking access to their personal information records.
Changes to the Privacy Policy
This privacy policy may be updated periodically to reflect changes to our personal information
practices in accordance with the law. We will post the updated Privacy Policy on our website;
your personal information will always be treated in accordance to what is noted within the
Privacy Policy in place at the time your personal information was collected, unless you
otherwise consent.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email:
By visiting this page on our website: https://www.smartlivingproperties.ca
By phone number: 613-244-1551
By mail: 226 Argyle Ave,
Ottawa, ON, K2P 1B9